Willow Bank Care Home

We found the following examples of good practice.

The home had a clear system in place to support relatives and friends to visit people. Government guidance was being followed to support safe visiting. Visitors were required to complete a COVID-19 test before visiting and wear PPE.

The provider had appropriate arrangements for vaccinating and testing staff and people. There was a designated clinical lead who coordinated this.

The premises were clean and communal areas were spacious and well ventilated. Staff followed detailed cleaning schedules to ensure all areas of the home were regularly cleaned. The provider had made changes to the environment to support people to social distance. This included creating additional communal lounge, dining and quiet areas on the first floor.

We observed staff wearing the appropriate levels of personal protective equipment. Regular checks were carried out to ensure staff were following guidance including observations of how they were washing their hands and following infection prevention and control guidelines.

The registered manager told us the staff team had been supported by the provider with regular team meetings and access to well-being networks. The provider had up to date infection prevention and control procedures and regular quality checks were in place.

The five questions we ask about services and what we found