Laurel Bank Care Home

People's care needs were assessed, and they received good quality person centred care from staff who understood their needs well. The service was caring and safe. People were relaxed and comfortable and they were treated in a warm and respectful manner. Some people's care records required updating. There was a clear action plan in place to correct this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Improvements were needed to fully evidence compliance with the Mental Capacity Act (MCA). We have made a recommendation about updating documentation to reflect people's involvement.

The building was designed to meet people's needs. It was spacious, well maintained and homely. There was a choice of communal and activity areas and a safe outdoor space. The home was well organised and there was a large team of ancillary staff to support the care team. The atmosphere was relaxed and inclusive throughout. One health care professional described Laurel Bank as being "Welcoming and friendly and there is happy feel to the home."

Staff had the skills and experience to support people appropriately They were knowledgeable about people and the topics we asked them about. They received a wide range of training and supervision. This was reviewed regularly to ensure staff had the knowledge and skills to meet people's needs.

Medication was managed safely. The service was responsive to people's health and social care needs. There were close links with health and social care professionals and other agencies to ensure people's needs were met and changes responded to promptly. A diverse range of meaningful activities were available to support people's social needs.