Coombe Dingle Nursing Home

The home was clean and staff followed good infection control practises. People were supported to eat and drink enough to meet their nutritional needs and received their medicines from qualified staff following safe procedures.

Risks were identified, assessed and managed well, and this was all recorded in people's individual care plans. Care plans were regularly reviewed and any change in needs recorded. Care plans and the care people received were person centred and individual preferences, likes and dislikes were catered for by staff.

There were a range of activities to meet individual needs and the service was decorated and designed to meet the needs of the people living there. People had access to social and health care professionals when required and referrals were made in a timely manner.

People were treated with dignity and respect and encouraged to be as independent as possible. People received care responsive to their needs and people said their friends and relatives felt comfortable in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice.

People were supported with health and social care referrals and these were completed in a timely way. Any guidance provided by external professionals were followed well by staff. There was a complaints procedure in place and the management team and staff regularly sought feedback to improve the service.

Staff felt supported in their roles and were regularly supervised to ensure any issues were identified and addressed quickly. The registered manager had thorough audit processes in place to ensure standards at the home remained good and any concerns were identified quickly and addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk