Courthill Care Home

People received their medicines on time and were supported to take their medicines independently should they wish to. The registered manager was undertaking a regular analysis of the reason 'when required' medicines were administered and healthcare professionals were involved in people's care.

There were sufficient and suitably skilled staff at the service to support people with their needs. Staff were aware of risks associated with people's care and the steps they should take to provide people with the most appropriate care.

Care and risk management plans were recorded in a comprehensive and person-centred manner. Safety checks of the premises and equipment had been undertaken and plans were in place to protect people in the event of a fire.

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Staff were supervised and told us they felt supported by the management team. Staff were clear on the governance structure of the service and knew their roles and responsibilities.

There were systems in place to monitor the quality of care provided. People and relatives told us they knew how to complain and were confident concerns would be listened to and addressed by the provider.

Staff told us they felt able to approach the provider to discuss any ideas they may have to improve the service. We received feedback from healthcare professionals who told us the service worked in partnership with them to ensure people were able to access appropriate healthcare services.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Based on our review of the key questions of safe and well-led, the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported with their independence. Staff had an understanding to enable people to live fulfilled lives.

Right support: • Model of care and setting maximises people's choice, control and independence

Right care: • Care is person-centred and promotes people's dignity, privacy and human rights

Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives