Phoenix House
- Care home
- 10 beds
- No nursing
- Registered since 2021
- St John's, Worcestershire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
This rating was carried over from the previous owner after a change of ownership.
At a glance
3 ratings
First rated Good in 2016, most recently Requires improvement in October 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 156
rated care homes in Worcestershire are rated Requires improvement, like this one.
Phoenix House: inspection record
Rated Requires improvement in October 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: 95 Bromyard Road (Good, 0.1 miles away) and Juniper House Residential Care Home (Good, 0.7 miles away).
Nearest care homes:
- G 95 Bromyard Road Good, 0.1 miles away
- RI Regent Residential Care Home Requires improvement, 0.2 miles away
- G Juniper House Residential Care Home Good, 0.7 miles away
- G Brookview Neurological Centre-Inspire Neurocare (Worcester) Good, 0.8 miles away
- G Constable House Good, 0.9 miles away
Questions to ask when you visit
- Safe was rated Requires improvement on 10 October 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 10 October 2019. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 10 October 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Patience Mabena
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- April Rai Limited
- Ownership type
- Organisation
- Companies House number
- 05433436 (opens Companies House)
April Rai Limited runs 2 services in England, 1 of them in the West Midlands. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by April Rai Limited
- RI Ashville House Requires improvement. Care home, Waltham Forest, London
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Phoenix House provide nursing care?
- No. The Care Quality Commission lists Phoenix House as a care home without nursing.
- How many beds does Phoenix House have?
- The Care Quality Commission's register lists 10 beds at Phoenix House.
- When was Phoenix House last inspected?
- The Care Quality Commission's latest rating for Phoenix House was published on 10 October 2019.
- Who runs Phoenix House?
- Phoenix House is run by April Rai Limited. It runs 2 services in England, 1 of them in the West Midlands.
- What is Phoenix House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 October 2019.
Contact
- Address
- 122 Bromyard Road, Worcester, WR2 5DJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: 95 Bromyard Road (Good, 0.1 miles away) and Juniper House Residential Care Home (Good, 0.7 miles away).
Nearest care homes:
- G 95 Bromyard Road Good, 0.1 miles away
- RI Regent Residential Care Home Requires improvement, 0.2 miles away
- G Juniper House Residential Care Home Good, 0.7 miles away
- G Brookview Neurological Centre-Inspire Neurocare (Worcester) Good, 0.8 miles away
- G Constable House Good, 0.9 miles away