Juniper House Residential Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. Staff were effectively deployed to meet people’s needs and staffing levels were kept under constant review. Systems were in place to people from abuse and avoidable harm. Management and staff learnt from safeguarding concerns, accidents, incidents and complaints. Learning was shared across the provider's other services.

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. People told us and we saw that they were supported by staff who were caring and knew them well.

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. People were listened to, and their wishes respected.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. The provider promoted a culture of learning and improving. Leaders were visible and approachable. Systems were in place to monitor the quality and safety of the service.