Point House

People's experience of using this service: ● Our last comprehensive inspection was carried out on 13 and 14 July 2017, and we found that systems to monitor the quality and safety of the care provided were not always effective, there were not always enough staff and people did not always receive person-centred care. This had resulted in three breaches of the Health and Social Care Act 2008 (Regulated Activities) 2014. ● Following the last inspection, the provider sent us an action plan outlining how they would make improvements to the service. At this inspection, we found that sufficient improvement had been made and there were no breaches. ● There were effective systems in place to monitor and improve the service. ● People received care according to their individual needs and preferences, and there was detailed guidance for staff in care plans. ● There were enough suitably qualified and competent staff to meet people's needs. ● Risks to people were assessed and mitigated. ● Staff were knowledgeable about safeguarding people from abuse. ● People were supported to take their medicines safely, and had access to healthcare when they needed. ● Staff supported people to make choices around their diet. ● Staff asked people for consent and supported them to make decisions. ● Staff adapted communication to ensure people understood information and could communicate effectively, and people were involved in their care. ● People and staff had built positive trusting relationships, and staff respected people's dignity and privacy. ● People were supported to make and achieve goals, maintaining and increasing their independence. ● There were trips and activities for people, and staff supported them to engage with the local community. ● Staff worked well as a team and were well-supported.