St Peters Row Delarue Close

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were happy living at the service. Relatives said, "[Person] has lived there at least five years, she classes it as her home. She comes home to us every two weeks for a week and says she likes having two homes. We don't worry at all" and "They meet her needs wonderfully, I could not ask for better."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff recognised that people had the capacity to make day to day choices and supported them to do so. People were encouraged and supported to be independent. People were engaging in the community, for example utilising their local community to use ordinary community resources, shops, access day services and activities to ensure they had a good day. People were also supported to take holidays both in the UK and abroad.

The registered manager and staff continued to be responsive and worked continuously to make improvements to the service and provide people with high quality care. The registered manager and staff demonstrated a detailed knowledge of the people they supported. Over time they had developed trusting

relationships, so that people felt safe receiving support. The provider had been responsive to people's changing needs. People were happy and smiling. Relatives were extremely happy with the service.

The service continued to provide good quality care and support to people enabling them to live fulfilled and meaningful lives. The service was innovative and used assistive technology to enable people to be as independent as possible, such as electronic tablets, movement sensors and epilepsy alarms. People were able to have privacy and independence with staff accessible nearby if support was needed.

Staff had a full understanding of people's support needs and had the skills and knowledge to meet them. Staff had received training, regular supervisions and appraisals. Staff were encouraged to continuously learn and develop by completing qualifications and additional learning. The provider continued to work with other organisations to ensure staff received current and best practice training and information.

Staff were extremely positive about the support they received from the registered manager and the provider. Every staff member enjoyed working with people at the service, this was evident as many staff had worked for the service for many years. Every staff member demonstrated passion and commitment to providing the best possible care and opportunities for people to live life to the full. This had led to a positive workplace culture, with staff feeling their voices were listened to. Staff told us they were proud of working for the organisation.

People had positive relationships with staff that knew them well. There were enough staff available to meet people's needs and give individual care and support. Staff had been recruited safely. There was a strong emphasis on person-centred care. People were supported to plan their support where possible and they received a service that was based on their individual needs and wishes. The service was flexible and responded to changes in people's needs.

Support plans detailed people's preferred routines, wishes and preferences. They detailed what people were able to do for themselves and what support was required from staff to aid their independence wherever possible. People were involved in review meetings about their support and aspirations. They were involved in setting goals and targets and were supported by staff to achieve these.