Tonbridge House Care Home

We found the following examples of good practice.

People were well supported by staff to have telephone and internet contact with their family and friends. The service facilitated in person visits in a manner which minimised the risk of infection spread, including outside visits, window visits and visits using patio doors in ground floor rooms.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment (PPE) that were readily available in stations throughout the service. Staff were seen to use PPE appropriately and the use of PPE was regularly audited by the registered manager and home trainer.

Visitors were asked screening questions, had temperature checks and were supported to wash and sanitise their hands when they arrived. Lateral flow tests were carried out on arrival and visitors were only permitted into the home once a negative test was confirmed.

Staff had received training on how to keep people safe during the COVID-19 pandemic, staff and residents were regularly tested for COVID-19. The building was clean and free from clutter, there were schedules in place for regular cleaning of high touch areas.

Staff ensured people's welfare had been maintained and they had sufficient stimulation, such as staff supported activities. This included activities such as a regular prayer group for people interested in participating that was facilitated by a member of the care staff.

The five questions we ask about services and what we found