Fountains Lodge Care Home

At the time of this inspection there were 65 people were living in the service.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

People's experience of using the service: People and their relatives were positive about the service. A person said, "I'm quite settled here now. I have my own room and the staff are fine with me." Another person said, "I've no complaints as this place has lived up to what I expected." A relative said, "I'm very happy knowing my family member lives In Fountains Lodge because quite simply she couldn't get better and we're lucky to have such a good service so local to us."

People were safeguarded from the risk of abuse.

People received safe care and treatment in line with national guidance from nurses and care staff who had the knowledge and skills they needed.

There were enough nurses and care staff on duty and safe recruitment practices were in place.

People were supported to use medicines safely.

Lessons had been learned when things had gone wrong.

Good standards of hygiene were maintained to prevent and control the risk of infection.

People had been helped to receive medical attention when necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The accommodation was well maintained and provided people with a comfortable setting in which to receive care.

Nurses and care staff were courteous and polite.

People's privacy was respected and confidential information was handled in the right way.

People received person-centred care including having information presented to them in an accessible way.

People were supported to pursue their hobbies and interests.

There were robust arrangements to manage complaints.

People were treated with compassion at the end of their lives so they had a pain-free death.

Quality checks were completed to ensure the service was running in the right way.

People had been consulted about the development of the service.

Good team work was promoted and regulatory requirements had been met.