Bourne Wood Manor Care Home

Staff were aware of risks related to people's care and how to support people appropriately. Staff knew how to whistleblow and raise concerns inside and outside of the organisation should they need to.

There were sufficient staff deployed to support people with their needs.

There were plans in place in the event of an emergency evacuation. Staff had completed individual personal emergency evacuation plans for people.

We were assured the service were following safe infection prevention and control procedures to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, their relatives and staff told us they were given the opportunity to feed back on the service and attend meetings. Where the provider had identified areas of improvement in relation to people being able to access external healthcare professionals, the provider had plans in place to address this.

People, their relatives and staff told us there was generally a positive atmosphere at the service which engaged them. They told us that the service was managed effectively and generally spoke positively of the management of the service.

There were systems in place to monitor the quality of the service and make improvements where shortfalls were identified.