Wey Valley House

People's experience of using this service: People received their care from kind and compassionate staff who knew them well. There was a friendly, inclusive atmosphere in the home, which relatives and professionals told us benefited the people who lived there.

People had access to a wide range of activities and outings and had opportunities to access their local community. People's friends and families were made welcome and were encouraged to be involved in the life of the home.

People enjoyed the food at the home. They were encouraged to contribute to the menu and their feedback was listened to.

Staff supported people in a way which maintained their dignity and respected people's decisions about their care. People were encouraged and supported to maintain their independence.

People were supported to maintain good health and to access healthcare services when they needed them. Staff worked well with other professionals to ensure people's needs were met. Risks were assessed and managed effectively. Medicines were managed safely.

Staff had the induction and training they needed to carry out their roles. The provider sourced additional training if necessary to ensure staff had the skills to provide people's care. Staff had opportunities to discuss their performance and training needs through regular supervision with their managers.

There were enough staff available to keep people safe and meet their needs. Staff attended safeguarding training and understood their role in protecting people from harm. The provider's recruitment procedures helped ensure only suitable staff were employed.

People's care was provided in accordance with the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The management team maintained an effective oversight of the service, which ensured people's care was well-planned and delivered. The provider's quality monitoring systems ensured that key aspects of the service were checked and audited regularly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk