Farnham Mill Nursing Home

Any risks involved in people's care were recorded and plans were developed to mitigate them. Lessons were learned from adverse events. Accident and incident records were analysed, and measures put in place to reduce the risk of a similar incident happening again.

The provider's recruitment procedures helped ensure only suitable staff were employed. Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had.

Medicines were managed safely. Measures were in place to minimise the risk of infections.

The provider's quality monitoring systems helped ensure people received safe care. The management team and staff communicated important information about people's needs effectively. People's care records were accurate and up to date.

People and their relatives told us their views about the service were listened to. Relatives were encouraged to be involved as partners in their family members' care.

The provider ensured relatives were kept informed about their family members' wellbeing during the COVID- 19 pandemic. The provider had also considered the effect on staff of the pandemic and put support mechanisms in place.

Staff were well supported by their managers and worked well as team to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.