Woodlands

We found the following examples of good practice.

People were admitted to the home safely and isolated for 14 days after their arrival. People and staff had participated in whole home testing for COVID-19, for staff this included a daily test. Risk assessments had been completed for all aspects of people's care and support including risks associated with COVID-19. Staff had individual risk assessments in relation to their own health and support needs.

Handwashing stations had been installed outside the home for staff and visitors to use. Visitors were asked to complete a health form and had their temperatures checked. Visitors who were visiting inside the building were asked to take a COVID-19 test and wait a short time in the car park for the result. People were provided with appropriate personal protective equipment (PPE).

Chairs in communal lounges had small side tables placed between them to ensure social distancing were maintained. Outdoor areas had been utilised in good weather and there were further plans for this to be used again once the weather improved. Touch points were cleaned regularly. The provider had researched and invested in several products designed to minimise the spread of COVID-19 using ultraviolet light. The service had good supplies of PPE that were readily available in stations throughout the service. Clinical waste bins were positioned so that staff could access them when required.

The provider had ensured that relatives could visit their loved ones in complete safety. There was a visiting area where people could meet, as well as a visiting pod. Both were located on the ground floor and could be accessed via the courtyard. The visiting pod was ventilated and fitted with a floor to ceiling screen and a hearing loop. People were also supported to contact family and friends through the use of technology.

The provider had developed policies and procedures in response to the coronavirus pandemic. These policies had been adapted to reflect the changes throughout the last 12 months. The guidance and information for staff was clear with detailed safe systems of work for the home.

The five questions we ask about services and what we found