Marlborough House
- Care home
- 40 beds
- Nursing care
- Registered since 2010
- Church Crookham, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Good in 2006, most recently Good in October 2026.
This month
The latest rating was published.
336 of 420
rated care homes in Hampshire are rated Good, like this one.
Marlborough House: inspection record
Rated Good in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Abbeyfield Lodge Good, 0.2 miles away
- O Woodlands Outstanding, 0.2 miles away
- G Bourley Grange Good, 0.4 miles away
- G Bourley Grange Good, 0.4 miles away
- G Freelands Croft Care Home Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 September 2006 (assessment visit 27 July 2026). Quoted under the Open Government Licence.
Date of assessment: 10 August to 27 August 2026.
The service is a care home with nursing which accommodates older people. The service is registered to accommodate 40 people; on the first morning of the inspection 36 people were accommodated. This comprehensive inspection included 30 of the 33 quality statements, the remaining 3 were assessed as ‘good’ at the last inspection.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service has made the required improvements and is no longer in breach of 4 regulations found at the last inspection. People’s consent was sought before care or treatment was provided and legal requirements were met where people lacked the capacity to make specific decisions about their care. The registered manager ensured risks to people were assessed and mitigated. The provider operated effective governance systems overall. The provider had made sufficient improvements to staff recruitment and medicines procedures and acted swiftly when we identified 1 aspect of each, required action.
People’s care needs were thoroughly assessed prior to them being offered accommodation and transfers in and out of the service were managed safely. Processes were in place to ensure people’s care plans were monitored and reviewed monthly.
The registered manager and the deputy manager ensured there was a strong focus on training and development of staff and learning. Overall, there were robust governance processes to monitor the quality of the service and identify areas for involvement.
Health and social care professionals provided very positive feedback about the quality of care provided, staff’s knowledge of people and the registered manager’s openness and transparency. Staff worked closely with them to ensure people’s health and social care needs were identified and met.
Staff were responsive to changes in people’s care needs. They understood the need to speak with people and their relatives about their plans and preferences for their future care.
However, we identified some aspects of the environment and infection control required action. The registered manager took swift action to address the issues we found for people.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Elizabeth Windle
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 26 March 2021. Latest assessment published 9 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Craysell Limited
- Ownership type
- Organisation
- Companies House number
- 02244750 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Marlborough House provide nursing care?
- Yes. The Care Quality Commission lists Marlborough House as a care home with nursing.
- How many beds does Marlborough House have?
- The Care Quality Commission's register lists 40 beds at Marlborough House.
- When was Marlborough House last inspected?
- The Care Quality Commission's latest rating for Marlborough House was published on 9 October 2026.
- Who runs Marlborough House?
- Marlborough House is run by Craysell Limited.
- What is Marlborough House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 October 2026.
Contact
- Phone
- 01252 617355
- Address
- 241 Aldershot Road, Church Crookham, Fleet, GU52 8EJ Map (opens Google Maps)
Compare nearby
- G Abbeyfield Lodge Good, 0.2 miles away
- O Woodlands Outstanding, 0.2 miles away
- G Bourley Grange Good, 0.4 miles away
- G Bourley Grange Good, 0.4 miles away
- G Freelands Croft Care Home Good, 1.3 miles away