Hatch Mill

We found the following examples of good practice.

All visitors to the home passed through the porch where they were required to leave their contact details. Visitors were asked to use hand gel, wear a face mask and have their temperature checked before entering the main building.

People had contact with family and friends by telephone, video calls and window visits. Changes in visiting arrangements were communicated to people and their visitors on the organisation's website, by email and in person.

Staff worked in teams which were allocated to either the ground or first floor. Teams included care staff, housekeeping staff and kitchen staff. The activities coordinator ran separate events and social groups for people on each floor. Staff made greater use of electronic record keeping for shift handovers to maintain social distance.

New people moving into the home were supported to self isolate when they first moved in. Specific care staff were allocated to new residents, supporting them to settle in and reducing risks of cross infection.

There were equipment stations around the home for staff to have easy access to personal protective equipment (PPE) and to dispose of used PPE safely and quickly after use. The frequency and extent of cleaning activity had been increased throughout the home with extra attention to high contact areas.

The five questions we ask about services and what we found