Savernake View Care Home

People had their own rooms on two floors with en-suite bathrooms. There were various communal areas available to people around the home including a cinema, café, hair salon, lounges, dining rooms and a private dining area. There were well established gardens available from the ground floor.

People who experienced distress had detailed guidance in place so staff would know how to support them. The provider had also given staff additional training on supporting people living with dementia. Staff were also provided training on safeguarding and had systems in place to raise any concerns.

Staff were recruited safely and there were enough staff available to meet people's needs. Staff were seen to be wearing appropriate personal protective equipment (PPE) and there was plenty of stock available. Training on infection prevention and control good practice had been provided to staff, and we observed staff following guidance. The service was clean throughout and smelt fresh.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had visits from family and friends. We observed during our inspection people going out with their relatives and also having visits at the service. There was a café near the front entrance where visitors could help themselves to refreshments.

Medicines were managed safely, and staff had been trained and assessed prior to being able to administer medicines. Where people had medicines 'as required', there were protocols in place to give staff guidance on how to give the medicine. The provider had changed their pharmacist since the last inspection and told us they were already seeing improvements in the service provided.

The registered manager was visible at the service and kept systems under review. For example, staffing rotas were reviewed daily, incidents were kept under review until all actions were closed, regular quality monitoring checks were taking place and there were regular meetings with people and staff.

The provider had improved their oversight of the service and were confident quality safety checks were now effective in driving improvements.