Beau Sejour Care Services

We found the following examples of good practice.

● Staff had access to all necessary Personal Protective Equipment (PPE) and had received training in correct donning and doffing procedures. Staff were seen to be maintaining social distancing appropriately and changes had been made to the layout of the home, where necessary.

● People's wellbeing had been prioritised. Staff contacted the day centre attended by the people supported and replicated their daily routines as far as possible. Virtual sessions were arranged with a local music therapist and activity packs supplied by a local church. Staff have stayed in regular contact with people's loved ones and made sure that key events such as birthdays, Easter and Christmas are still celebrated. The service were taking lots of photos and sharing these with friends and family.

● One person displayed symptoms earlier in the pandemic and staff supported this person to self-isolate. Following the end of the isolation period, all the staff were encouraged, by the management team, to contribute to a de-brief and reflection session. This allowed everyone to consider what went well and what would make things easier in the event of a future outbreak.

● Following the recent outbreak, some staff were still experiencing the longer-term health impact of COVID- 19. As a result, the management team had made changes to the rota's, so staff were no longer working long days. Regular breaks were offered, and staff encouraged to say if they were feeling tired.

● It was identified, following the outbreak, people had lost weight. Dietary input had been sought immediately from professionals and measures put in place to ensure good levels of nutrition and hydration.

● During the recent outbreak, the people supported were relocated to local COVID-19 designated setting. This was due to the staff team being required to self-isolate. Despite this, staff worked remotely to support the staff at the designated setting, to ensure people received care in line with their needs.

The five questions we ask about services and what we found