Lavender Lodge

The breaches included regulation 9, care and treatment of service users did not always meet their needs or reflect their preferences.

Regulation 11, The provider had not ensured that people's changing needs were reviewed and updated in their care plans.

Regulation 12, The provider had not ensured the proper and safe management of medicines and had not ensured infection control procedures were managed effectively.

Regulation 17, The provider did not have effective systems to monitor and improve the service. There was a lack of documentation by staff and care records required updating to ensure people's needs were met.

Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key questions in safe, effective, caring, responsive and well-led to at least good. At this inspection we found that the provider had made the improvements required.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of the inspection there was no registered manager for this location.

Lavender Lodge provides care for up to nine adults with a learning difficulty. At the time of our inspection nine people were living there. Lavender Lodge is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.