United Response - 66 & 66a Lemsford Road

This assessment took place on the 22 September 2026. This assessment was to follow up on enforcement action for breaches in legislation in relation to safe care and treatment and good governance in July 2025. For this assessment we looked at all key questions in safe and well-led.

The provider had made improvements to the documentation for epilepsy care, risk mitigation and governance since the last assessment and was no longer in breach of this regulation. They continued to be in breach of legislation in relation to medicines and a new breach for the Infection Prevention Control (IPC) measures and premises.

The provider took immediate action to address the concerns we found in medicines. The provider also took immediate action to address the concerns we found in the premises and put an action plan in place to address the IPC concerns.

This service has been in Special Measures since 11 September 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the provider was working within the principles of this guidance.