Alban Manor Nursing Home

People were safe and protected from harm with embedded procedures in place that meant risks were managed well. Incidents were reported to managers and investigated promptly with lessons learnt from these events within the home. The management team worked in partnership with relevant agencies and proactively with them to make sure timely action was taken to safeguard people from further risk. Safety risks to people were managed well and were regularly assessed and reviewed to ensure people, and those important to them, were involved in making decisions about how they wished to be supported to stay safe. There were sufficient staff employed to meet people’s needs with no agency staff used which helped maintain consistency and close working relationships. Infection prevention and control measures were robust. People received their medicines as prescribed although some minor improvements were required around recording daily stocks. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act 2005 (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). We checked whether the service was working within the principles of the MCA, whether appropriate legal authorisations were in place when needed to deprive a person of their liberty, and whether any conditions relating to those authorisations were being met.

The provider grew their management team after our previous inspection with the addition of a Quality Manager. This further developed an open culture where staff felt comfortable to raise any concerns. Staff felt they were able to speak up and were confident the management team would hear their ideas, innovations or concerns. Leadership was visible. Processes were well established and operated underpinned by an inclusive and positive culture of continuous learning and improvement. People were cared for well as established links had been made with external professionals.