Thorpedale

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

People were in the main supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, further development was required with clearly documenting any day to day decisions where people did not have capacity.

The service required improvement to ensure people were cared and support in a clean and well-maintained environment that met their sensory and physical needs.

Staff supported people to play an active role in maintaining their own health and wellbeing and enabled people to access specialist health care. People spoke about wanting to have more access to social activities.

Right Care The provider made sure that there was enough skilled staff to meet people's needs and keep them safe.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

The manager was proactive in ensuring people had the care and treatment they needed; however, this was not always reflected in care plans.

Right Culture

Professionals and relatives spoke positively about the responsiveness of staff and the management team when supporting people.

The provider had quality assurance systems in place. Most actions were documented, and improvements implemented. However there needed to be further development in capturing lessons learnt particularly where incidents and accidents occurred.