Dapplemere Nursing Home

The home is built over two floors. There are shared toilets and bathrooms on each floor. On the ground floor there is access to shared living areas and a large enclosed private garden.

People and their relatives were happy with the care provided. One person told us, "The staff are great, everything about the place here is top notch." Relatives comments included, "The best thing about the service is the friendly staff." and, "The nurses and carers show nothing but care for the residents." Another relative told us, "It has a homely feel which is good, and the food is great."

Care plans and risk assessments were completed and were regularly reviewed and updated. The information within the records provided guidance for staff to provide person centred care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff, people and their relatives spoke highly of the registered manager. Feedback from one relative included, "I have seen the registered manager many times, they are very hands on."

A quality assurance process was in place which supported driving change and improvements in the home.