Chorleywood Beaumont

People's experience of using this service: Staff knew how to recognise and respond to abuse.

Potential risks to people had been identified and recorded and there was clear guidance in place to help manage the risks.

Regular checks were carried out on the environment and equipment to ensure it was safe and fit for use. The service was clean and there were systems and processes in place to prevent the spread of infection.

There was enough staff to keep people safe. Staff were checked to ensure they were safe to work with people, before they started working at the service.

Medicines were managed safely.

People and their relatives said that staff were kind and caring. Staff knew people well and their likes and dislikes. People were treated with dignity and respect. People received compassionate support at the end of their lives.

People were encouraged to be as independent as possible. Staff encouraged people to do as much as they could for themselves.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Detailed assessments were completed before people moved into the service. People's care plans were updated regularly when their needs changed. People took part in a variety of activities within the service.

Staff told us they felt supported by the registered manager and received the regular supervision and appropriate training to complete their roles effectively.

People told us that they thought the registered manager was approachable and people knew how to complain if necessary.

The registered manager, senior staff and representatives of the provider carried out regular checks and

audits to ensure people received consistent, high quality care. There were regular meetings of staff, people and their relatives to gather their views.