Studley Rose Care Home

People were supported to take their medicines as prescribed by trained staff. Staff understood how people preferred to take their medicines and action to take should an error occur with medicines.

People's care and support was personalised and tailored to meet their needs. More experienced staff showed a good understanding of people; their likes/dislikes, routines and how they communicate.

Staff were provided with training to enable them to carry out their roles effectively. Staff told us they felt supported and the provider was a good employer to work for.

People were safe because staff were recruited safely. Staff and the provider knew how to keep people safe and protected from abusive practice.

Systems to learn lessons when things went wrong helped to drive improvements. The provider notified us at the right times when notifiable incidents had occurred.

Staff followed infection control procedures in line with national guidance for reducing the risk of infection from COVID-19. Staff wore personal protective equipment (PPE) correctly and they knew how to dispose of PPE safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The quality and safety of the service people received was routinely monitored by the manager through a programme of audits.

Staff said they worked well together. However, staff also told us some of the staff team were relatively new to the home and continued to get to know people's preferred routines. Some people living at the home said this meant some delays when care or support was required because staff were not always familiar with their preferences.

Assessments were completed before care was provided. This helped to ensure staff had the information, relevant skills and knowledge to meet a person's needs.

People's plans of care were sufficient for staff to provide safe care. Conversations with staff showed they knew how to manage people's individual health and welfare. In some examples, intervention by a GP or occupational therapist had been sought to help keep people safe. However, systems that reviewed care plans required some improvements to ensure the right levels of support continued to be provided.

Studley Rose was purpose built and utilised assistive technologies such as electronic opening doors and lighting. Monitoring via cameras were fitted internally in all communal corridors and in people's bedrooms which would react to movement and audio. The system was not yet operational. The provider was working on introducing this once appropriate checks and consent was considered, sought and in place.