Haywood Lodge

Date of assessment: 17 February 2025 to 18 February 2025. Haywood Lodge is a residential home providing accommodation for persons who require personal care. It is registered to provide care for up to 66 people. At the time of our assessment there were 50 people living in the home. The last rating for this service was requires improvement (published 01 February 2023), with a breach of regulations. The provider was required to send us an action plan telling us how they would improve and by when. We undertook this assessment to check they had followed their action plan and to confirm they now met legal requirements. At this assessment we found enough improvement had been made and the provider was no longer in breach of regulations. During the assessment we spoke with people who lived at the service, their relatives, staff, the registered manager and area director. We looked at care plans, recruitment files and quality assurance records. There were enough staff with the right skills, knowledge and experience to provide the care people needed and to help mitigate any risks associated with their health and welfare. Staff supported and monitored people to continuously improve their outcomes. People received their medicines as prescribed and pain relief when they needed it. People’s care records showed they saw health professionals when required to help maintain their health. Appointments with GP’s, chiropodist and a visiting dentist were supported. Managers and staff demonstrated a commitment to delivering high standards of care. Governance systems were used to assure the provider that regulations were being met and to drive best practice in the quality of care provision. The registered manager used their audits and checks to learn lessons to help improve staff practice and to continuously improve people’s experiences at Haywood Lodge. Environment checks helped keep people safe and staff followed safe infection control practices to minimise the risk of cross infection.