Mockley Manor Care Home

People's needs were assessed prior to moving to the home, to ensure these could be met safely. Staff shared key information about changes to people's health to ensure their care remained up to date and relevant to their needs. People received access to external healthcare when they needed it. Staff received training relevant to their roles and continuous training and development was promoted. People were given a choice of meals and supported to eat and drink enough to stay healthy. Nutrition champions received enhanced training to improve knowledge and care in this area.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood the importance of person-centred care and recognised it was important to some people to maintain their preferred routines. People's communication needs were recorded and library books were available in large print and audio. The home had two dedicated staff members who were responsible for planning and supporting people with activities. Staff understood the importance of caring for people at the end of their life. Learning was taken from all complaints received across the provider group and this was shared with people and their relatives.

We received positive feedback from people and their relatives about Mockley Manor Care Home. The registered manager and provider had an open and honest approach if things went wrong with people's care. Governance systems and checks provided effective monitoring and oversight of the quality and safety of care people received. Relative and resident meetings provided an opportunity for people to give their suggestions and views on how the service could improve. The provider and registered manager were committed to continuous learning and development, to improve care and people's outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk