Church View Nursing Home

This service is a nursing home which provides support to adults with dementia, mental health conditions and physical disabilities.

We carried out this assessment on 28 and 29 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

People received safe, effective, caring, responsive and well-led care from a staff team with the skills, knowledge and experience to meet their needs. There were enough staff deployed to support people safely, and robust safeguarding, risk management and medicines systems helped protect people from harm. The provider maintained a safe environment through effective health and safety processes, regular servicing of equipment and oversight from a dedicated maintenance team.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions, and they had choice, control and freedom over their lives.

People's needs were thoroughly assessed before moving into the service and were regularly reviewed to ensure information remained accurate and reflected any changes in their circumstances. Care plans and risk assessments provided staff with clear, person-centred and evidence-based guidance. For example, information was available for people living with specific health conditions such as diabetes, those requiring catheter care, and those using oxygen therapy. The provider was responsive to feedback and acted promptly when minor improvements were identified.

Staff worked proactively with people and healthcare professionals to monitor outcomes and support positive wellbeing, particularly in relation to hydration, nutrition and the prevention and management of pressure wounds. People were encouraged to make choices about their care and support, and staff consistently sought consent and demonstrated a good understanding of people's rights.

People lived in a comfortable and personalised environment. Bedrooms reflected people's individual preferences and interests, helping to promote a sense of belonging and independence. There were effective opportunities for people, relatives and staff to share their views through meetings and feedback processes. People consistently described the service as having an open, inclusive and communicative culture.

The service was able to demonstrate an outstanding caring culture. People, relatives, staff and professionals provided several positive examples of staff treating people with kindness, compassion, dignity and respect. People's independence, choice and control were actively promoted, and staff took the time to understand each person as an individual. Leaders fostered a positive team culture through initiatives such as a senior carer development programme and opportunities for staff to recognise and share examples of good practice, helping to support continuous learning and improvement.

Governance and oversight arrangements were effective in monitoring the quality and safety of the service. Leaders regularly reviewed performance and acted on findings to drive improvement. The service maintained strong links with healthcare professionals and community services, and coordinating support to ensure people’s health and wellbeing needs were met. Overall, leaders were visible, approachable and committed to providing high-quality, person-centred care.