Hepworth House

People were actively involved in their care and the service was creative in engaging and empowering people and their relatives. The service embedded best practice to meet people's individual needs and ensure they received good healthcare. The service had a strong emphasis on encouraging people and their relatives to give their feedback on the service, to ensure they were providing outstanding quality support. Systems were in place to ensure people were able to make day to day decisions about their care and encourage people to do so. The service had a special focus on ensuring mealtimes were very enjoyable and provided a social experience for people. Staff had excellent relationships with people and used effective communication skills to promote choice and inclusion.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received a consistently outstanding standard of care because the staff and management team placed people at the heart of the service, while continuously seeking new ways to improve their well-being and enrich their lives. The service had outstanding facilities in place to promote people's social involvement and inclusion. People told us they felt listened to and that staff were extremely caring and compassionate. There was an incredibly friendly, positive and homely atmosphere throughout the service.

The service was exceptionally responsive and the staff had an excellent knowledge of people's diversity, values and beliefs. The service consistently met the needs of the people based on their wishes, enhancing their quality of life. People were involved in activities that were chosen by them and were meaningful to them. People and their relatives were involved in community projects and charity events to enable them to live full and active lives.

The registered manager and staff team were focused on providing a person led service that promoted positive outcomes for people. The registered manager sought to implement innovative ways to improve the service. There was very strong, clear leadership in the service and the registered manager was an excellent role model for the staff team ensuring and directing continued development and improvement of the service based on feedback from people. Staff were exceptionally motivated in their roles and were actively encouraged to develop their skills and knowledge.