The Acorns

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support Risks associated with people's care were identified and actions were taken to minimise risk and keep people safe. Building and maintenance checks were carried at appropriately. We identified some concerns regarding infection control which were addressed by the registered manager.

People received their medicines as prescribed by staff who were trained and competent in the safe handling of medicines. We found some minor issues regarding medication record keeping.

Accidents and incidents were recorded and analysed to ensure risks were identified and mitigated and lessons were learnt.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People told us they enjoyed living at the home and felt staff were kind, caring and supported them well. Relatives were complimentary about the support and care their family member received.

Right Culture Systems in place to monitor the service were not always effective and instrumental in identifying concerns and taking appropriate actions. We have made a recommendation that systems are embedded into practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (published 30 November 2017).