Wood Dene

The service demonstrated they were meeting the underpinning principles of Right support, right care, right culture.

Right Support Wood Dene was located in an area that enabled people to access community facilities as well as countryside walks. The registered provider ensured there was a culture of person-centred care and support. People and those important to them, including social care professionals, were involved in planning their care. The registered manager and the staff team ensured people received support based on best practice, respect and inclusivity. Overall, Wood Dene provided an environment and service that was safe, and people told us they felt safe living there.

We have made a recommendation about the review of some people's risk assessments and care plans.

Right Care People received person-centred care, which promoted their privacy, dignity and human rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to make decisions following best practice in decision-making. People were well supported with access to health and social care services. There were enough suitably recruited and trained staff to support people to carry out their daily living activities and pursue their hobbies and interests. People enjoyed full and active lives.

Right culture People living at Wood Dene were engaged and involved in developing and improving the service. The culture was open, honest and positive. The ethos, values, attitudes and behaviours of the interim manager and staff team ensured people lead confident, and empowered lives. The provider had a clearly defined vision and values which staff understood and followed. Staff promoted a safe and consistent atmosphere,

which met people's individual needs. Staff knew their responsibilities and were confident to report any concerns to the provider.