GT Care (Wakefield) Limited

GT Care (Wakefield) Ltd also has a day centre. This part of their service is not regulated by CQC.

Individual risk assessments were documented clearly in support plans and there was full consideration for people's safety in activities such as swimming.

Infection prevention and control measures were in place and known by staff, people who used the service and relatives. Clear information and reassurance for people and staff about COVID-19 had been continuously provided.

Safety related training was prioritised, such as positive behaviour support. Staff were confident in their abilities to keep people safe. Restraint reduction was given high priority and this was monitored closely.

Medicines were managed safely, with clear recording.

The service applied the full range of the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People's support was focused on them having as many opportunities as possible to gain new skills and become more independent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People were supported with healthy lifestyles and encouraged to make healthy choices in relation to food and nutrition.

Staff understood the unique and individual needs of the young people they supported and were passionate and committed to ensuring the best outcomes for everyone. Records of people's care and support were written in a person-centred way. Consideration was given to how

people could be best supported to achieve their independent goals and ambitions, in ways which were meaningful to them.

The organisation was committed to driving improvement. The management team had worked hard to ensure improvements to the service were implemented and embedded. Step up roles empowered staff to be fully involved and take ownership for their contribution to the work of GT Care. Positive feedback was given about the registered manager and how they were highly supportive. Staff felt listened to, involved and valued and were clear about their roles and responsibilities. Recognition and reward incentives supported staff morale well.

There was a clearly set out governance model. Quality checks were carried out, and there was closer oversight of the service. The key values and vision of the service were known by staff and embedded in the service.