Vision Care Wakefield

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Risks associated with people's care and support had not always been identified. However, staff we spoke with knew people well and knew how to support people in line with their needs and preferences.

Staff confirmed they had received training to carry out their role. However, this was not always effective. For example, we were aware of a complaint regarding moving and handling and we noted gaps in the completion of medication records. We have made a recommendation that the provider ensures training is kept up to date.

People were protected from the risk of abuse. Staff were knowledgeable about how to recognise and report concerns. Relatives told us their family members received their medicines as prescribed. However, we saw medication administration records which had several gaps in recording. The management team had identified this prior to our inspection and were addressing this concern.

The provider ensured staff had access to personal protective equipment and could evidence they were working within the government guidelines for COVID-19.

The management team had a system in place to ensure accidents and incidents were recorded and reported. However, there had been no incidents since the service commenced and therefore no analysis could be reviewed at this inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives were complimentary about the service their family member received, commenting that the management team were approachable, and the carers were kind and friendly.

Care plans were person centred and included people's preferences and choices. Staff knew how staff communicate effectively with people, such as speaking slowly and clearly and using short sentences.

The provider had a complains procedure and relatives felt able to raise concerns and felt listened to