Cadley Hill View

Cadley Hill View accommodates people in one purpose-built building across 3 floors, each floor has communal spaces which includes a cinema, café and restaurant. Each bedroom has ensuite facilities, outside the home has a garden and several seating areas.

Assessments of people's needs had been carried out prior to people using the service. People were supported to eat and drink a balanced diet and had a choice of meals, snacks and drinks. Staff training was relevant and up to date. Staff promptly sought healthcare advice from a multi-disciplinary team of professionals when required.

People and their relatives consistently told us they were happy with how staff treated people. Staff understood how to promote people's independence and respected people's privacy and dignity. Care plans contained detailed information on people's life history and included information on people's memories, employment and family. People led regular committee meetings where they provided feedback on the service and ideas for social activities.

People were supported to take part in a variety of activities and hobbies both inside and outside of the service. People's communication needs were known and met by staff, complaints and concerns were promptly investigated and resolved.

People were empowered and included, the management team had built links in the local community to increase the variety of activities and experiences available. All aspects of the service were regularly audited. There was a positive, person centred approach to the planning and provision of people's care. People, relatives and staff all spoke positively about the management of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.