Oakland Village & Community Care Centre

The care home is across two floors with communal areas and kitchens on each floor. There is a provision for eight people to have short term rehabilitation care in partnership with health professionals. There are a variety of additional facilities available within Oakland Village and many of these are open to the general public as well as to people living at the home; such as a bistro, restaurant, bar and hair salon.

People and staff respected the registered manager who had a strong belief in providing person-centred care which was reflected in the care being provided. People told us the staff were kind, thoughtful and knew them well.

Staff were supported in their role; they had received training to ensure their learning and abilities when supporting people living with dementia. There was enough staff to support people's needs and the registered manager provided a flexible approach to provide extra staff when required for activities or to support staff returning from absence.

People told us they felt safe and there were measures in place to safeguard people which staff understood and followed if required. Risk assessments had been completed to reduce any ongoing risk, for example falls or the use of equipment.

Infection prevention and control was managed in line with the government guidance and people were supported with visitors to the home or other forms of contact.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a choice of meals and those people who required a varied diet or different consistency this was provided. Some people required support, and this was done in a courteous way. People's weights were monitored, and any concerns were addressed through diet or guidance from health care professionals.

There was a link with health and social care professionals which was used to ensure people received the required support for their long-term health conditions. When people's health had deteriorated referrals were made to GP's or other professionals to obtain the required care to keep people well.

The environment was decorated to suit peoples tastes and needs. We saw when improvements were carried out people had been engaged in the choices.