Residential Care Providers Limited

The last rating for this service was good (published on 28 February 2020). This assessment was planned due to the length of time since our last rating. Following this assessment, the service remains good.

Some people using the service had a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted. We found people received care in accordance with this guidance and care staff.

People were kept safe by staff that had knowledge and understanding of their responsibilities to protect people from harm or abuse. Risks to people were identified and staff supported people to minimise and appropriately manage those risks, including for positive risk taking.

Medicines management systems were in place. People received medicines as prescribed.

Staff understood people’s communication needs and responded effectively to signs of distress, anxiety and frustration.

Staff were deployed to help meet people’s needs and help keep them safe. Staff were supported through induction, supervision, appraisal and training.

The registered manager promoted an open and transparent culture where people, staff and others felt confident to raise safety concerns and report incidents. Concerns and incidents were investigated, and learning was shared across the staff team to help support continuous improvement and help keep people safe.

The provider operated in line with the Mental Capacity Act 2005, with appropriate oversight of Deprivation of Liberty Safeguards (DoLS) authorisations and there was no evidence of unlawful restrictions.

Regular health and safety checks of the premises were undertaken, and equipment and safety systems were serviced and maintained to help ensure they remained safe and in good working order.

People’s care and support reflected their choices, preferences, personalities, needs and individuality. Care was based on latest evidence and good practice.

Staff worked with agencies involved in people’s care to help achieve the best outcomes. They monitored people’s health to help support healthy living. Staff promoted and helped ensure people had choices.

People were treated with kindness and respect. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People were supported to identify and achieve meaningful goals and aspirations, including hobbies and interests, and enabled to be as independent as possible. Staff encouraged and supported people to be a part of their local communities.

Staff were comfortable speaking up and felt well supported by the registered manager. Governance and assurance processes were in place and were designed to identify areas for development and drive continuous improvements. During the assessment, the registered manager and staff were responsive and provided requested information promptly. The service worked well in partnership with professional colleagues and their local community to effectively support people.