Shaftesbury Bradbury Court

The provider had a range of quality assurance processes, including systems necessary to maintain safe environments. The registered manager and their deputy ensured policies and procedures met current legislation and were up to date. People who used the were asked of their views about the quality of the service.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: Model of care and setting maximised people's choice, control and Independence. For example, people were encouraged and empowered to make their own decisions. Care staff ensured that people were supported and gave people daily choices which were appropriate to their needs and level of understanding and ability.

Right care: Care was person-centred and promoted people's dignity, privacy and human rights. Staff knew people well and established positive relationships with them. Peoples dignity, privacy and human rights were maintained. While people were treated and supported as an individual and we saw that the service had made improvements around providing individual stimulating activities.

Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives. People who used the service accessed the local community for activities and day to day tasks such as shopping for personal items independently or with staff support. People were put first, and activities and facilities were tailored towards peoples wishes and needs. The new leadership team was open and transparent and easy to talk to. They listened to people who used the service, staff and visitors to discuss concerns and improve the service for people who used the service.