Felbury House

We received mixed feedback about activities. Whilst people who were able to participate in activities out of the home spoke positively about this, those who were less able or who chose not to go out, told us there was little provision for them. We have made a recommendation about how activities are provided.

People received safe care and support. The provider had systems and processes in place to safeguard people. Staff were trained and knew how to report any concerns they may have. People were happy with the care they received and felt safe with the staff that were supporting them. They told us there were enough staff to ensure their needs were met in a timely way. Staff undertook training to ensure they were suitably skilled and knowledgeable for the role.

Assessments were completed in response to any risks identified to people's health, safety and wellbeing. Guidance was in place for staff, so they knew the actions they needed to take to reduce potential harm. Any incident, accident or untoward event that occurred at the service was investigated by the registered manager.

People spoke of the kindness of staff and told us they were treated with respect and dignity. We observed how staff interacted with people in a very kind and caring manner. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to healthcare services and staff supported them to attend appointments. Where needed, staff engaged with healthcare professionals to promote good outcomes for people.