Rosebery House

People were protected from the risk of harm of abuse because staff knew what actions to take if they identified concerns. Staff received regular training and competency assessments which helped to ensure they had the knowledge and skills to look after people. The home was clean and tidy throughout with no unpleasant odours.

Staff knew people well and understood the risks associated with their support. Care plans and risk assessments provided guidance about risks. People received their medicines safely, when they needed them. Recruitment procedures ensured only suitable staff worked at the home.

The culture of the home was positive and staff worked hard to ensure people lived happy lives. The quality of the service was regularly monitored through audits, discussions and feedback surveys. Improvements were made where needed and there was an ongoing improvement program for the home. They worked well with other organisations. Visiting health and social care professionals spoke highly of the registered manager and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.