Three Gables Residential Care Home

We found the following examples of good practice.

The registered manager demonstrated a passion and understanding for infection control. They had trained to be an Infection Control Champion in a Local Authority programme. There were robust infection control policies and procedures in place and continuous cleaning by care and domestic staff.

People had been supported to remain in contact with their loved ones, despite the home having an outbreak of infection. The staff were supporting and following the most up to date guidance about Essential Care Givers and had maximised areas of the home for visiting. This included the use of a large garden and transforming a shed into a visiting pod. People had also thoroughly enjoyed a garden party, to which relatives and the local MP attended.

People's mental health had been closely monitored during the outbreak and staff had found ways to support people when they didn't understand or became distressed about social distancing. The registered manager had conducted wellbeing supervisions with staff and offered them the services of an external counsellor.

The five questions we ask about services and what we found