Avalon Nursing Home

People's experience of using this service and what we found: Systems and processes to assess, monitor and improve the quality and safety of the service provided were in place. However, there were areas of people's documentation that needed to be improved to ensure staff had the necessary up to date information to provide consistent, safe care. Staff practices regarding medicine practices needed to be further developed to ensure that staff follow the organisational policy for safe administration of medicines. Oral health was found not be consistently monitored to ensure good practice was consistently followed.

People received safe care and support from staff who had been appropriately recruited, trained to recognise signs of abuse or risk and understood what to do to safely support people. One person said, "I feel as if I get good care, I do feel comfortable here." A visitor told us, "My relative is happy here, the staff are very good with her, we are pleased with the care." People were supported to take positive risks, to ensure they had as much choice and control of their lives as possible. There were enough staff to meet people's needs, but staff deployment at busy times needs to be reviewed. Safe recruitment practices had been followed before staff started working at the service.

The provider and registered manager were committed to continuously improve and had developed structures and plans to develop and consistently drive improvement within the service and maintain their care delivery to a good standard.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk