Easthill Home for Deaf People

People told us they felt safe and there were appropriate systems in place to protect people from the risk of abuse. The management team and staff understood the actions they should take to keep people safe. People were supported to take their medicines safely and as prescribed. They were able to access health and social care professionals if needed, received enough to eat and drink and were happy with the food provided. Infection prevention and control measures were in place and followed government guidance.

Care plans contained relevant information about people's health, social and personal care needs. People and, where appropriate family members, were involved in the development of care plans.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood equality and diversity. People were treated with dignity, and their privacy was respected. Independence was promoted.

Individual and environmental risks were managed appropriately. People had access to any necessary equipment where needed, which helped ensure people were safe from harm. Staff had received fire safety training and knew what to do in the event of a fire.

Appropriate recruitment procedures were in place to help ensure only suitable staff were employed. There were enough staff to support people's needs. Staff had received training and support to enable them to carry out their role safely. Staff received supervision and their competency was assessed to help develop their skills and support them in their role.

The management team carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. People, their family members and external professionals said the management team were approachable and supportive. Staff were also positive about the management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk This service was registered with us on 6 September 2021 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 6 August 2018.