Westside Care Home

At the time of our inspection there were still some visiting restrictions in place. We spoke with the provider about this and discussed the current national guidance for visiting people in care homes. As a result, the provider reviewed the visiting restrictions in place and decided they could be removed.

There were systems and processes in place to safeguard people from the risk of abuse. Staff knew how to protect people from abuse and how to report abuse. People told us they felt safe living here and their families said they felt their relatives were safe here.

The service worked within the principles of the Mental Capacity Act and if needed, appropriate legal authorisations were in place to deprive a person of their liberty.

There were sufficient numbers of staff to meet people's needs and staff recruitment followed safer recruitment practice.

Infection prevention and control followed best practice and we were assured the provider was responding effectively to risks and signs of infection and was making sure infection outbreaks could be effectively prevented or managed.

Staff knew how to report and record accidents and incidents and there were systems and processes in place

to identify learning and share lessons when things went wrong.

Managers and staff were clear about their roles, they understood regulatory requirements and there were quality assurance systems in place. However, not all the audits carried out were always effective. The provider had not identified the issues we found during our inspection. After our inspection the provider sent us evidence of new systems and processes they had put in place to help make their audits more effective.

There was a positive culture that was person-centred, open, inclusive and empowering and the provider engaged and involved people, their relatives and staff in the development of the service.

There were systems and processes in place to support continuous learning and improvement of the service and staff worked effectively in partnership with other professionals, agencies and organisations to meet people's needs.