Grand View Care Home

People were supported to eat and drink enough to stay healthy. However, where people needed their fluids monitoring this was not always accurately recorded, while there was no impact on people we raised this as a concern with the registered manager.

The home was clean and staff followed infection control processes to reduce the risk of spreading infection. Medicines were safely managed and available to people when needed.

People were happy with the care they received. Staff were kind, caring and supported people's independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people's needs and the recruitment practices ensured staff were safe to work with people living in the home. Staff received the training and support needed to provide safe care to people.

Staff were confident in raising any safety concerns they had about people's care and the registered manager worked with the local safeguarding authority to keep people safe. Staff worked collaboratively with other health and social care professionals to ensure that people received support when they were unwell.

The registered manager had good oversight of the care provided in the home and used audits effectively to identify areas for improvement and to progress the standard of care.