Priory Court Care Home

Staff had been safely recruited and received training in how to care for people safely. There were enough staff to meet people's needs in a calm unrushed manner. Care plans reflected people's needs and risks had been identified and assessed. Care and equipment were in place to keep people safe from harm. People's ability to eat and drink safely and maintain a healthy weight were assessed and where needed food was modified to be safe for people to eat.

Staff had received training in how to keep people safe from abuse and knew how to raise concerns. They were confident in the registered manager's ability to take action to keep people safe.

Medicines were safely managed and people received their medicines as prescribed.

The home was clean and staff worked to keep people safe from the risk of infection. Staff used protective equipment appropriately.

People's privacy and dignity were respected, and the registered manager had provided activities in the home to keep people engaged. People were able to receive visitors when they wanted.

Systems were in place to monitor the quality of care provided. The registered manager gathered views of people and their relatives. All this information was used to improve the care provided.