Amarna House Care Home

This inspection took place on 6 and 7 September 2018. The first day was unannounced and the second day announced to ensure the registered manager was available to speak with us.

At our last inspection we rated the service 'good'. At this inspection, the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service had a registered manager who had been in post since January 2018. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood their responsibility to protect vulnerable adults from abuse and poor practice. Staff ensured documentation was reviewed to continuously meet the needs of people living at the service

People were kept safe by staff who were trained to monitor and risk assess the safety of equipment and utilities. There were communal areas for people to interact or sit quietly, which were clean, tidy and welcoming.

People's bedrooms were personalised and staff were clear about the importance of paying attention to people's well-being, privacy, and independence.

The service provided safe staffing levels, and care workers received consistent supervision and training.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The staff provided a good standard of care to the people who lived there. They were aware of people's needs and treated them with dignity and respect. Staff listened to people and acted accordingly when

asked for assistance.

People who used the service told us staff were caring. We observed meaningful interactions between staff and people throughout the inspection; feedback from people and their relatives was positive.

Care plans were person- centred and contained detailed information about people's support needs.

A variety of activities were available every day and people who lived at the service were involved in the planning of these activities .

The registered manager worked in partnership with external health and social care professionals to ensure people's health and social care needs were met. Quality assurance processes were in place to monitor the quality of care delivered.

Further information is in the detailed finding below.

The five questions we ask about services and what we found