Avalon Court Care Centre

People were cared for by enough suitably skilled staff who had been recruited safely and received the right training and support to deliver high quality care. Staff were proud to work at Avalon Court Care Centre and valued their role in supporting people to live their best life possible. The registered manager was a visible presence in the home and staff told us they were very open and approachable.

People were safeguarded from abuse and avoidable harm and staff understood their safeguarding responsibilities. The provider assessed risks to ensure people were safe. People had individual risk assessments and care plans that guided staff on how to manage risks associated with their care. People received their medicines as prescribed. Robust systems and processes ensured medicines were ordered, stored, administered, and disposed of safely.

People were supported to eat and drink enough to maintain a balanced diet. Risks around people's diets and nutrition had been identified. Where necessary staff referred people to other healthcare professionals to ensure their nutritional health was maintained. However, we did identify some inconsistency in the quality and accuracy of staff records to manage the risks for people at risk of malnutrition and weight loss. There was no evidence of harm to people and the registered manager took immediate action to improve recording following our inspection.

People were protected from the risk of infection as staff were following safe infection prevention and control practices and the home was exceptionally clean and tidy. Overall, environmental risks were managed safely, and regular checks took place which ensured the building was safe. We identified some potential risks relating to some pieces of equipment. Immediate action was taken to implement more robust checks to ensure any potential risks were further reduced.

Staff regularly monitored people to identify any signs of ill-health. Information was recorded in an electronic monitoring system which supported the early identification of deteriorating health in people. People had

regular access to a GP who visited the home weekly.

Systems and process were in place to regularly assess the quality of care provided at the home. The registered manager completed a range of checks using the providers audit tools to improve review and improve standards in the home. Where we identified some improvements were needed in the effectiveness of some checks, the registered manager took immediate action to ensure more robust auditing following our visit.