Park View

Right Support: There was a strong and consistent focus on promoting people's dignity, autonomy and independence. Staff encouraged and enabled people to learn new skills and develop strategies to help them take maximum control of their lives.

People were supported to explore their views and values, and to discover in a meaningful way what was important to them and maximise making their own informed decisions. Carefully listening to people and supporting personal expression in a variety of ways was embedded into every aspect of the care and support provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described to us how the approach by staff members and the registered manager had empowered them to increase their control during difficult and stressful times. People's strengths and self-esteem had been fortified by the consistently respectful and empowering approach from staff that promoted their dignity.

Right Care: The design and ethos of the service and the approach from the provider, registered manager and staff members; promoted and championed people's equality, value and self-esteem. People were at all times supported and spoken about with the utmost respect, care and consideration. This had a massive positive impact on people's wellbeing.

Staff had a strong belief in equality that positively impacted everything they did. People told us this meant a lot to them and had a positive effect on their wellbeing.

Each person was supported as an individual with a personalised care and support plan in place. These had been written in partnership with people and other stakeholders.

Right Culture: The service had a very positive, respectful and warm culture. The feedback regarding the culture of the service from everybody was positive.

People living at the home told us they had benefited from the culture at the home. One person told us about the home, "It's really good. I'm feeling happy since being here." People's family members also spoke positively about the home; one told us, "I'm very happy he's there. He's right at home there."

Health and social care professionals working with the service praised their approach. One outside professional told us, "The ethos of the service is impressive… They are very focused on people and people prosper there. They focus on people's self-esteem."