Bluebells Care Home

We assessed how people were kept safe. We found improvements had been made to the culture of learning within the service. Lessons had been learnt when incidents happened, and action had been taken to reduce the risk of them happening again. The service was clean, and improvements had been made to the decoration. The equipment people used was maintained to make sure people were safe. Staff understood how to protect people from discrimination and abuse. There were enough trained staff to meet people’s needs. Medicines were managed safely.

We assessed if people received effective care. We found improvements had been made, people were now receiving evidenced based care. People were referred to health professionals when their needs changed. Staff followed guidance from health professionals to maintain people’s health. People were involved as much as possible in decisions about their care and support. Staff supported people to attend appointments such as opticians.

We found the provider supported staff to provide person centred care which was caring and compassionate.

We found people were provided with information in a way they understood. People were supported to access health provision which was flexible to their needs.

We assessed if the service was well led. We found significant improvement in the management and oversight of the service. The registered manager had worked to develop the staff team and improve the culture within the service. Staff and people were now involved in making changes within the service. The registered manager had developed relationships with outside organisations who had become involved with the service and people.