Whitstable House
- Care home
- 101 beds
- Nursing care
- Dementia care
- Registered since 2023
- Whitstable, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Inadequate to Good.
14 months
since the latest rating was published.
332 of 445
rated care homes in Kent are rated Good, like this one.
Whitstable House: inspection record
Rated Good in August 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Harrier Lodge Good, 0.4 miles away
- RI Maylands Requires improvement, 0.7 miles away
- G Bluebells Care Home Good, 0.8 miles away
- RI Bradbury Grange Requires improvement, 0.9 miles away
- RI Whitstable Nursing Home Requires improvement, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 August 2025 (assessment visit 3 July 2025). Quoted under the Open Government Licence.
Date of assessment: 8 July to 18 July 2025. Whitstable House is a residential care home providing nursing and personal care to up to 101 adults some who may be living with dementia. We completed this assessment to follow up on enforcement action taken after our previous inspection. At our last inspection we identified 6 breaches of regulation including safe care, governance of the service, staffing, consent, safeguarding and maintaining people’s dignity. At this inspection, significant improvements had been made, and the service was no longer in breach of regulation.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
There had been changes in the management of the service, there was a new registered and deputy manager in post. They had been effective in improving the culture within the service. Staff told us, they were now confident to raise concerns, and these would be dealt with in an open and transparent way. There were now effective systems in place to monitor the service, to identify shortfalls and act appropriately to rectify the shortfalls. Staff had received training and supervision to make sure they had skills needed to support people. Medicines management had improved, and people received their medicines as prescribed. Potential risks to people’s health and welfare had been assessed, incidents had been used as a learning opportunity.
This service has been in Special Measures since 12 February 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Sharon Geary
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Whitstable House Limited
- Ownership type
- Organisation
- Companies House number
- 13471716 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Whitstable House provide nursing care?
- Yes. The Care Quality Commission lists Whitstable House as a care home with nursing.
- How many beds does Whitstable House have?
- The Care Quality Commission's register lists 101 beds at Whitstable House.
- When was Whitstable House last inspected?
- The Care Quality Commission's latest rating for Whitstable House was published on 29 August 2025.
- Who runs Whitstable House?
- Whitstable House is run by Whitstable House Limited.
- What is Whitstable House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 August 2025.
Contact
- Phone
- 01227 533522
- Address
- Boorman Way, Whitstable, CT5 3SE Map (opens Google Maps)
Compare nearby
- G Harrier Lodge Good, 0.4 miles away
- RI Maylands Requires improvement, 0.7 miles away
- G Bluebells Care Home Good, 0.8 miles away
- RI Bradbury Grange Requires improvement, 0.9 miles away
- RI Whitstable Nursing Home Requires improvement, 1.1 miles away